Last updated: 20 July 2026
This Refund Policy applies to merchandise purchased from the website operated by NATHALIE MCGLOIN RACING LTD (Company No. 10037641). It should be read together with our Returns Policy. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
1. Refunds for returned items
When you return an item under our 30-day Returns Policy, we will refund the price you paid for the item. Where you cancel an entire order within 14 days of receiving it, we will also refund the standard outbound delivery charge you paid, in line with the Consumer Contracts Regulations 2013.
2. Faulty or incorrect items
If an item is faulty, damaged on arrival, or not as described, you are entitled to a full refund including delivery charges, or a replacement if you prefer and stock allows. Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days for a full refund.
3. How refunds are paid
Refunds are issued to the original payment method through Stripe, normally within 14 days of us receiving the returned item (and usually sooner). Your bank or card issuer may take a few additional days to show the refund on your statement.
4. Speaking engagements
Speaking engagements are arranged by individual written agreement. Any payment, cancellation and refund terms for an engagement are set out in the booking agreement for that engagement, not in this policy.
5. Contact
NATHALIE MCGLOIN RACING LTD, Company No. 10037641, Office 6, Town Hall, 86 Watling Street East, Towcester, Northamptonshire, NN12 6BS. Email: hello@nathaliemcgloinracingco.uk. Phone: +44 7734 365741.
